The short version
You get 14 days from purchase to change your mind, no reason needed. Because coaching starts straight away at your request, we refund what you paid minus a fair amount for what we've already delivered. After 14 days, monthly coaching is rolling — cancel any time, keep access to the end of the month you've paid for, nothing further is taken.
Your 14-day right to cancel
Because you buy online, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you 14 days from the day you enter the contract to cancel, without giving a reason.
Monthly coaching
We start coaching immediately — that's the point of it, and you confirm you want that at checkout. If you cancel within the 14 days, we refund your payment minus a proportionate amount for the coaching delivered up to that point.
In practice, on a £300 month: cancel on day 3 and you're refunded around £270; cancel on day 10 and around £200. We calculate it on days elapsed, not on how much you used.
In-person session blocks
Cancel within 14 days and any unused sessions are refunded in full. Sessions already delivered are charged at the standard £70 rate.
Programmes and written materials
Where we've given you a downloadable programme or guide and you asked for immediate access, the cancellation right doesn't apply to that item specifically. It doesn't affect anything above.
After the 14 days
Coaching is monthly rolling. There is no minimum term, no notice period and no exit fee.
- Cancel whenever you like and we take no further payment.
- You keep full access until the end of the month you've already paid for.
- We don't refund part-months after the 14-day window — the coaching for that month has been built and delivered.
Session blocks last 12 weeks. If illness, injury or something genuinely outside your control gets in the way, tell us and we'll extend the window rather than let sessions lapse.
If the coaching isn't up to standard
Separately from everything above, the Consumer Rights Act 2015 says a service must be carried out with reasonable care and skill. If ours isn't, you're entitled to have it put right, or to a price reduction if putting it right isn't practical.
This right isn't limited to 14 days. Tell us and we'll deal with it.
If we cancel
If we stop coaching you for any reason other than your own conduct, we refund the unused part of the month in full, plus any unused in-person sessions. If we have to cancel an individual session, you get it back at no cost, or refunded if you'd rather.
How to cancel
Any of these works. You don't have to give a reason.
- Email athletic.ym@gmail.com
- Message us on WhatsApp or Instagram
- Use the billing portal link in your Stripe receipt
We refund to your original payment method within 14 days of being told, and never charge a fee for cancelling.
Prefer a written form? Open the standard cancellation form
To YM Athletic, athletic.ym@gmail.com:
I hereby give notice that I cancel my contract for the supply of the following service:
Ordered on:
Name:
Date: